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Returns Policy

When can I return a product?
You can return a product if:

Change your mind
If you change your mind, you can choose another product or request a refund (right of withdrawal). Current law stipulates a right of return within 14 calendar days from the date of receipt. In the online store www.evaptisi.com we allow our customers to return a product within 20 calendar days from the date of receipt of the product.
The product is defective
If the product is faulty or has become faulty by the time it is delivered to you, you will need to inform us of the details of the fault and arrange the return of the product.
You have received the wrong product from the one you ordered
If the product you received is different from the one you ordered or from the one shown on your receipt or invoice, you will need to contact us to tell us the product you should have received and the details of the one you actually received.

Until when can I return a product?
Current law stipulates a right of return within 14 days from the date of receipt.

What conditions need to be met to be eligible for a refund?
In order to be able to accept the return of the product, it is necessary:

  • The product must be intact, i.e. it has not been worn / used beyond the test and it has not been dirty / hit.
  • The product's special markings, e.g. protectors, tags, labels, etc., must not have been removed from the product.
  • The product must not have been modified, e.g. removing part of the bracelet from the watches or any other type of modification to the jewelry
  • Its packaging is not damaged.
  • To be accompanied by the purchase receipt or invoice
  • To be accompanied by all the original documents with which it was sent (warranty, instructions for use)
  • Complete and submit the return declaration form
    In the event that the above conditions are not met or we receive returns outside of our policy terms, returns will not be accepted.

What about defective products?
In this case you are entitled to:

  • Τhe repair of the product by us without any additional charge on your part
  • Ιts replacement unless such action is impossible or requires disproportionate costs. The replacement is carried out after checking and confirming the defect either by us, or by the respective official agency or the manufacturer
  • Τhe reduction of the sale price in relation to the defect
  • Τhe withdrawal from the market unless it is an insignificant factual defect
    In the case of defective jewelry:

We undertake a full and free repair or replacement of your jewelery in the rare event that a manufacturing defect is found.

In the event of a faulty watch:

The sole responsibility of these is borne by the suppliers, official representatives and manufacturers who deliver the products to the company packaged. The company undertakes to manage the entire process of product repair, receipt and transport to and from the respective agency / manufacturer / supplier in accordance with the warranty conditions of the respective company. In this case and as long as the products are within the time period defined by the applicable legislation or the respective company as the warranty period, the shipping costs are assumed by our company, otherwise the customer assumes them

In the event of a defective accessory:

We undertake the complete and free repair or replacement of your accessory within the period of 6 months from its delivery. The repair or replacement is carried out after checking and confirming the defect either by us, or by the corresponding official agency or the manufacturer.

If the product is no longer available, it can be replaced with an equivalent product by agreement or credit or withdrawal from the purchase.

Note: evaptisi.com is not responsible for any damages and damages to the products after their use or due to incorrect use and is under no circumstances obliged to replace them. In this case, the cost of repair and any transport is borne by the customer.

What else do I need to know about returns?
You are responsible for returned products until they arrive back to us. Make sure they are packaged correctly and that they cannot be damaged in transit. evaptisi.com is not responsible for any loss or damage to the product in transit of the return. 

If the product is returned by the customer damaged or incomplete, evaptisi.com has the right to:  

Request compensation from the customer. The amount of compensation is determined based on the condition of the products 

To unilaterally make a partial offset of the customer's claim against its own

How can I return a product? 

Once your order has been shipped and you have received your products, you will need to contact our store, either by phone at 210 2626370 or by email at info@evaptisi.com. 

 For the return you need to: 

Use the same courier company with which your order was originally sent to you, otherwise you will be responsible for the cost of the return 

Send the product to the address: 

Lamprou Marinos 

Use the following method: use the same method of payment 

13561 

Agioi Anargyri, Athens, Greece 

Tel. ( 30) 210.26.26.370

 

The right to return is applicable to all products except: 

  • Products that are "Available on request" 
  • Products that belong to the categories "Baptismal"
  • Products that belong to the categories "Wedding Rings"
  • Products that have been altered (e.g. resized) 
  • Products that are not in our catalogue 
  • The seasonal items (charms). 
  • Products that are on offer throughout the year are only exchanged for products of the same category 
  • Watch straps which cannot be returned for hygiene reasons. The only case in which a watch strap can be returned to our store is if the product you received is defective. See above what applies to defective products 
  • During a sale period, discounted items are only exchanged for other discounted items and within the offer period 
  • If the product is changed during the sales period and if it is not defective, it is valued at the current, i.e. reduced price 

 

When and who is charged the cost of the return? 

The shipping cost is covered by: 

  

The evaptisi.com if: 

  • If the product is defective 
  • If the product is defective 

You if: 

  • You simply changed your mind about the product 
  • You returned the product with a different courier company than the one we sent it with



When and who is charged the cost of reshipment (shipment after return)? 

The cost of reshipment is covered by: 

 evaptisi.com if: 

The original product was defective 

If the original product was defective; or 

You if: 

  • You simply changed your mind about the product and want another one 
  • The product is out of warranty 

You have changed your mind or changed your mind about the product and you have changed your mind about the product or you have received a different product or you have received a different product or you have received a different product or you have received a different product or you have changed your mind about the product or you have received a different product. 

  

When and how is the refund made? 

The following applies to the refund: 

  

  • We will refund the value of the product (including discounts) 
  • The amount we will refund you corresponds to the value of the product you had purchased. We will not refund the shipping costs when there is a corresponding charge or the cash on delivery costs when this has been selected as a payment method. 
  • Your refund will be completed within 14 calendar days from the date of receipt of the product. 
  • The method of refund will follow the payment method you selected when you placed your order. Specifically: 

 

evaptisi.com is not responsible in case of damage by the transport company.



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5 425 Customer Reviews
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